Privacy Policy

Using your personal information

What information do we collect about you?

We collect your name, address, telephone number(s) and e mail address when you first come onto the caravan park.

We use CCTV for the purpose of crime prevention and public safety.

Our Wi Fi system records the device name, IP address and the MAC address.                      

We may use your personal information in the following ways:

to provide our services effectively to you – examples: to administer our services, including handling your requests, communicating with you (including about any offers or promotions); keeping up-to-date records about you and carrying out our obligations arising from any contracts entered between you and us, to make payments to you and receive payments from you (where applicable).

To market to you – if you have not objected, to provide you with updates and offers about our products and services and the products or services of selected third party companies that we think may be of interest to you. We may use your information for marketing our own services to you by post, phone, email, or text message and, where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us using the details in the ‘Contact us‘ section of this privacy notice. If at any time you do not want us to contact you for marketing purposes, you can let us know by contacting us using these contact details.

We work with carefully selected insurance intermediaries, who are regulated by the Financial Conduct Authority, to provide you with information about relevant insurance services. If we intend to pass your details to them, we will inform you beforehand and give you an opportunity to object. If you tell us that you do not wish to have this information passed on, we will respect your wishes.

How we keep your information secure

Your information will be stored on an encrypted hard drive that is password protected when stored electronically. If information is stored on paper, it will be in an office that is locked and alarmed when not in use.

When your data is stored electronically, it may be stored in the cloud. This could mean that it is stored in a data centre overseas and outside the EU. If this is the case, then the data centres that we use have sufficient security to keep your data safe. Here are some links to information on how your data is transferred and stored safely with these companies:

Xero: accounts system
Microsoft Cloud: this is a link to show that Microsoft is a member of an initiative to make sure the transfer of data between the EU and the US is safe and secure.
Premium Credit
Cisco Meraki: Wi Fi system

How long will we keep your information?

We keep your information in line with what is written on our audit document. We will not keep your information any longer than it is necessary.

Your rights in relation to your personal information

If you have any questions in relation to our use of your personal information, you should first contact us using the contact in the ‘Contact us’ section of this privacy notice.

Under certain conditions, you may have the right to request us to:

  • provide you with further details on the use we make of your personal
  • provide you with a copy of personal information that we have collected about
  • update any inaccuracies in the personal information we
  • delete any personal information that we no longer have a lawful ground to
  • object to our use of your personal information if our use of your personal information is causing you undue harm. In such a case we must cease using your personal information for that purpose.

Changes to our privacy policy:  We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last reviewed on 10 June 2021.

How to contact us:

Please contact us if you have any questions about our privacy policy or information we hold about you:

by email

or write to us at: Old Hall Caravan Park, Privacy Team, Capernwray, Carnforth, LA6 1AD

Following a conversation with us, if you are still unhappy with how your data is processed then you have the right to contact the Information Commissioners Office.