Privacy Policy

Using your personal information

1. What information do we collect about you?
a. We collect your name, address, telephone number(s) and e mail address when you first come onto the caravan park.
b. We use CCTV for the purpose of crime prevention and public safety.
c. Our Wi Fi system records the device name, IP address and the MAC address.
2. How will we use the information about you?
We collect information so that:
a. we can arrange the purchase of your caravan
b. we can arrange your stay in a tourer
c. we can send invoices for ongoing costs and extra work carried out
d. we can prevent criminal activity or help the investigation if a crime/accident occurs
And if you agree:
e. to keep you updated with our newsletter and information about events at the caravan park and upcoming caravan shows, if you have opted in to this then you may opt out at any time.
We will not pass your information on for marketing purposes to anyone unless we ask you beforehand.
3. How we keep your information secure
Your information will be stored on an encrypted hard drive that is password protected when stored electronically. If information is stored on paper it will be in an office that is locked and alarmed when not in use.
When your data is stored electronically, it may be stored in the cloud. This could mean that it is stored in a data centre overseas and outside the EU. If this is the case then the data centres that we use have sufficient security to keep your data safe. Here are some links to information on how your data is transferred and stored safely with these companies:
Xero: accounts system
Microsoft Cloud: this is a link to show that Microsoft is a member of an initiative to make sure the transfer of data between the EU and the US is safe and secure.
Premium Credit
Cisco Meraki: Wi Fi system
Compass insurance: please see “How we deal with you and your insurance” booklet that you receive with your insurance quote.
4. How long will we keep your information?
We keep your information in line with what is written on our audit document. We will not keep your information any longer than it is necessary.
5. Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the below address.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
6. Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last reviewed on 3 April 2018.
7. How to contact us
Please contact us if you have any question s about our privacy policy or information we hold about you:
a. by email
b. or write to us at: Old Hall Caravan Park, Privacy Team, Capernwray, Carnforth, LA6 1AD
Following a conversation with us, if you are still unhappy with how your data is processed then you have the right to contact the Information Commissioners Office.